1. Platform for Pre-booking, booking and Purchase:
This Platform provided by Kawasaki enables to pre-book/book/purchase product(s) online. This Platform acts as a coordinator for the online transactions between the User/Customer and the authorized dealerships of Kawasaki. The User/Customer also has the option to visit the authorized dealerships for pre-booking and booking of Kawasaki’s products and make the payment directly to the Dealer. The payment(s) to be made by the User/Customer to the dealership while using the Platform shall be through the payment gateway service provider(s). The payment made by the User/Customer towards the product(s) goes directly to the dealership selected by the User/Customer on the website. The payment gateway maintains confidentiality regarding the information provided by the User/Customer to make payments online.
2. Booking/Purchase and Payment:
This Platform provided by Kawasaki acts as a facilitator between the User/Customer and the Dealer for booking/purchase and payment of the bike. Other aspects relating to delivery of the bike, registration shall be handled by the Dealer. The Platform enables the User/Customer to view the products and book/purchase his selected product(s) online from his account. The User/Customer has the option to select the dealership for purchase of the bike, but Kawasaki has the right to change the selected dealership, if required. Kawasaki shall amend and/or update the list of Dealers on the Platform from time to time. It shall be mandatory for the User/Customer to login and provide the One Time Password (OTP) sent to his registered mobile number and email id to verify and login.
In addition to booking/purchasing the product online, the Customer shall be under an obligation to provide the requisite documentation to the dealership relating to his identity and address proof to enable the dealership in facilitating registration of bike with the concerned RTO. In case of failure of the Customer to provide the required documents or if the documents provided by the Customer are not acceptable to the dealership, the Customer shall be informed about the same. The Dealership may at its discretion, cancel the booking in the absence of requisite documentation. The Dealer also has the right to cancel the booking if the price of the bike on the Platform is incorrect. Online booking of bikes done by the User/Customer shall be subject to availability of bike at the dealership. The price of the bike on the date of invoice shall be considered to be the final price for purchase by the Customer. The waiting period and expected date of delivery of the booked product shall be as informed by the Dealership. Booking made by the User/Customer shall be confirmed and binding only after receipt of entire purchase amount by the Dealership. Online booking made by the User/Customer is considered as request made to purchase and an intention to sell by the Dealership. Online booking made by the User/Customer for a part of the purchase price of the bike shall not be considered as a contract of sale and does not impose any liability on Kawasaki/Dealership except as mentioned herein. Kawasaki and Dealership shall not be responsible for delay or failure in receipt of online booking information by the User/Customer. Amount paid by the User/Customer for booking shall be reduced from the total purchase price to be paid by the User/Customer.
If any User/Customer intends to book/purchase more than one bike, the process of booking/purchase has to be repeated. If the Customer intends to change model of the bike already booked, the initial booking request is required to be cancelled and a new booking request is to be placed online for the required bike. In addition to viewing images of the bike, the Platform can be used to book/purchase the bike and make payment towards the same using the payment gateway. Other aspects relating to the bike, including but not limited to purchase, registration and insurance, shall be performed at the Dealership selected by the User/Customer.
For a booking to be deemed complete, the booking amount paid by the Customer online should be received by the Dealership. In the event of order not being processed completely, Kawasaki and/or Dealer may at its discretion cancel such order if the problem occurs due to any reason beyond the control of Kawasaki/Dealership. The Customer acknowledges that the required support in terms of information/documentation as required by Kawasaki/Dealership shall be provided by him for the purpose of accepting and processing the booking. The Customer shall be informed in case of cancellation of booking by Kawasaki/Dealership.
Payments made by the User/Customer for online booking shall be subject to the terms and conditions of the payment gateway provider. Kawasaki or Dealership shall not be responsible for any problem with the services of the payment gateway provider. The User/Customer shall bear all costs related to transaction fees or processing charges levied by the payment gateway provider. Such charges shall be in addition to the costs relating to purchase of the bike. Acceptance of payment by the payment gateway provider shall be done on behalf of the Dealer.
Booking made by the Customer/User shall be non transferable and non assignable.
3. Cancellation of booking and Refund Policy:
If the User/Customer intends to cancel the booking, he/she can place the request for booking cancellation on the Platform. The amount paid by the User/Customer for booking will be refunded to the User/Customer. Depending on the stage of cancellation of booking, the amount shall be refunded subject to deduction of nominal charges by the Dealership. The difference between the amount paid for booking and refund by the Dealer shall be to cover the administrative expenses, logistics and handling costs involved. The mode of refund shall be the same as that through which payment is made for booking. The beneficiary of the refund shall be the same account from which the booking amount is paid. The refund of the booking amount shall be made by the dealer concerned to the User/Customer within 7 working days of the cancellation request placed online. No interest shall be payable on the booking amount to the User/Customer from Kawasaki or Dealership.
Any follow up for refund of cancellation amount shall be done by the User/Customer with the concerned Dealership.
If cancellation is done by the Dealership/Kawasaki because of any reason not pertaining to the User/Customer, the refund of the booking amount shall be made by the Dealer without deduction of any charges for cancellation.
In case of online payment made by the User/Customer, if the amount is debited from the User/Customer’s bank account and not received by the Dealership due to any technical or other reason, such amount shall be refunded to the User/Customer within 7 working days of the transaction.
If cancellation request is placed by the User/Customer after pre-booking but before the booking, there shall be no charges deducted by the Dealer for refunding the amount to the Customer. If the cancellation request is placed by the User/Customer after the booking stage, the Dealer shall reduce the cancellation charges from the booking amount before making refund of the booking amount.
In addition to the above charges that would be reduced by the Dealership, any cost levied towards the processing fees/cancellation charges by the payment gateway provided shall also be borne by the User/Customer. Any issue regarding the Chargeback will be dealt by the respective Dealer and Kawasaki shall not be liable for any dispute arising out of such issues.
No cancellation shall be permitted after final invoice is made by the Dealership.
The details relating to online payment done by the User/Customer including details pertaining to net banking, debit card, credit card shall not be received and saved by Kawasaki and its dealerships.
4. Delivery:
It shall be the responsibility of the Dealership to inform the Customer about the bike being ready for delivery. The Customer shall visit the selected dealership to get delivery of the bike for which online booking has been made. Delivery of the bike from the Dealership to the customer’s location shall be the responsibility of the Customer. The Dealership can assist the bike to be delivered to the Customer on such request being made by the Customer. In such case, the cost of transporting the bike to the address given by the Customer shall be borne by the Customer. The responsibility of any damage/loss occurring to the bike while transporting to the Customer’s location shall be that of the Customer, i.e., once the bike has left the premises of the Dealership, the responsibility shall be passed on to the Customer. The Dealership shall endeavor to deliver the bike to the Customer as per the delivery schedule, however if there are any factors that lead to a change in delivery schedule, the Dealership has the right to reschedule the delivery. The Customer shall contact the respective Dealership in case of any concerns with regard to the bike delivery schedule. Kawasaki disclaims any liability because of any such change in the delivery schedule.
5. Registration:
The Customer shall be responsible for providing the required and acceptable documents for registration of the bike. Kawasaki and the Dealership shall be under no obligation to complete the sale transaction without complete and accurate documents being provided by the Customer. The Customer shall visit the Dealership for verification of his documents and delivery of the bike. The registration of the bike shall take place at the RTO within the
city/area of Dealership selected by the Customer. The documents required for registration of the bike shall be as informed by the Dealership. The Dealership shall deliver the bike to the Customer after completion of valid registration of the bike. The Customer acknowledges that failure to submit the complete documents for registration entitles the Dealership to cancel delivery and booking of the bike. The Customer can contact the Dealership for any assistance required with respect to registration and insurance of the bike.
6. After-Sales service:
The Customer can avail the after-sales service from any of the dealerships mentioned on the website. It shall be the responsibility of the Customer to arrange for the bike to be brought to the Dealership premises for after sales service. All terms relating to the warranty of the bike shall be strictly governed by the warranty policy of Kawasaki.